We hope that you love your Galtigua products, but if anything isn’t right, we are here to help. Contact us on Contactus@Galtigua.com for further assistance and we will get back to you promptly.

 

We take great care to ensure your products are protected properly during transit, but occasional damage may occur. We are happy to replace or refund products damaged during delivery, providing photographic proof of damage is sent to us within five days of delivery. Sadly personalised, monogrammed or used/worn products are non-returnable and non-refundable.

 

You’re welcome to exchange your products for another product of the same size and price within 30 days of purchase. The buyer is responsible for all returned items delivery cost.

Delivery

Please refer to individual listings for despatch times. Stock items are generally dispatched within one week within the mainland UK.

All made to order items will be dispatched within 14 working days.

Need an item by an earlier date? Let us know and we'll see what we can do.

UK Mainland Delivery

UK Mainland delivery is shipped via Royal Mail 1st Class, which aims to deliver the next working day.

1st Class Standard Postage £6.95

Signed for £8.50

2nd Class Standard Postage - £4.95

Signed for £6.50

Tracked delivery £9.95 next day

International Delivery

Europe

Small Bags and accessories from £19.85

Large Bags and accessories from £23.30

Rest of the world

Small Bags and accessories from £19.85

Large Bags and accessories from £23.30

International orders will be shipped by Royal Mail international tracked, which aims to deliver to Europe in 3-5 working days and the rest of the world in 5-7 working days.

*Please note that international packages maybe subject to custom, duties and or other fees which are calculated by the country. The customer is responsible for paying any and all custom duties and fees*